Refund Policy

Everything sold on the site is digital services and access to materials. This document describes when money is refunded and when it is not.

This policy is part of the terms of use. For any question about a refund, write to Telegram: @ShepotKart6

If a service is paid for but not provided, the money is refunded in full. The request is accepted within 24 hours from the moment of payment.

If the service was not provided through our fault - a technical failure, cancellation on our side, a failed preparation of a reading - the refund is made regardless of how much time has passed.

A service is considered provided when the reading has been sent, the consultation has been held, or the material has been opened.

A subscription can be cancelled at any moment: there is no automatic renewal, and there is nothing to cancel - when the paid term ends, access simply closes.

If less than 24 hours have passed since payment and the person has not used the paid materials, the money is refunded in full.

After this period, the paid term is not refunded: access remains open until the end of the term, and it can be used.

Spent credits are not subject to refund.

An unused package of credits is refunded within 24 hours after purchase if not a single credit has been spent from it.

If credits were deducted but the service was not provided, they are returned to the balance - this is not a monetary refund, but a restoration of the account.

Credits are not exchanged for money at the user's wish.

An unactivated certificate is refunded within 24 hours after purchase.

After activation, the certificate is not subject to refund: access or credits have already been issued to the recipient.

The certificate is valid for 12 months. An expired certificate is not refunded and is not extended.

Write to Telegram @ShepotKart6 and state:

• the email address on which the account is registered
• what exactly was paid for and when
• by what method the payment was made
• the reason for the refund

We respond within 3 working days. An approved refund arrives by the same method by which the payment was made, within 10 working days. The crediting period depends on the payment system and the bank.

If a case is not described in this document, we examine it individually and try to resolve it in favor of the person.

We may refuse a refund if we see abuse: repeated refunds after receiving a service, several accounts for one person, attempts to get both the service and the money.

For refund questions: Telegram @ShepotKart6